![]() I have been able to get to Advanced Online support and they are reading the Intuit instructions on how to do this copy of data, and asking me to go through the same steps over and over. These are the case numbers I have dealt with since the 22nd:įor approximately 5 hours in the last three days and I have spoken to at least 13 to 15 people, from first line tech support people who ask me the same questions over and over again, each time I'm asking to escalate the call to Advanced Online support but they insist on going through their protocol to confirm. The instructions published do not match the instructions in the application. The instructions published by Intuit do not tell you to clear the cookies, log in to an Incognito browser, and in order to copy the company files you have to have one company in automatic backup and one in backup not enabled. To My knowledge if this has been an issue it would have been nice for the 13 or 15 people I have spoken with in the last three days to know that there was an issue with copying QBO advanced company to another company. To start browsing, go to our QuickBooks help page at this link.įeel free to get back here again if you need further assistance copying and restoring your QBO file. ![]() Then, to help you resolve copy and restore issues, please visit this article: Make a copy of your QuickBooks Online Advanced company.Īlso, QBO offers self-help articles that will guide you to finish your tasks in no time. ![]() The one you are currently using may have a temporary issue with QuickBooks. If the same thing happens, you can use another supported browser. This is to remove the damaged and corrupted files. If this works, clear your regular browser cache.
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